Switched mobile service providers - issues with 2 factor authentication

I recently switched mobile service providers while keeping the same phone number.

Immediately after this was completed, my mobile number was no longer recognized by Wells Fargo's 2 factor authentication process - which I have been using without issue for months. WF couldn't figure out what the issue was so there is a tech ticket issued. Ok, no big deal, a glitch on their side perhaps.

Now today - 2 days later - I get an email from Chase stating " Our records indicate that you may have recently changed your mobile service provider or mobile phone number. As a result, Chase services that use this mobile number (such as text banking, text alerts, Chase QuickPaySM etc.) may have been disabled. "

How would Chase know that I switched service providers? ...and is it likely that my issues with WF are also related?

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by ycrist
1 hour ago
Last post by patrick37
56 minutes ago
Last post by edgardo34
1 hour ago
Last post by watsica.bertrand
44 minutes ago
Last post by aletha.pacocha
3 hours ago
Last post by weber.blair
1 hour ago
Last post by lamar96
4 hours ago
Last post by lrussel
59 minutes ago
Last post by toney.gerlach
1 hour ago