I have had a malware/hacker problem with my home computers, network and mobile phones for approximately 18 months. I am hoping that someone with your team will be able to help diagnose and assist in permanently removing the issue as I have not had any success with help from others to date. The malware seems to persist across factory resets and/or firmware flashs. Device details are listed below, at the end of this post.
The phones will randomly download/upload personal content, i.e. files and folders, to cloud accounts and other devices, randomly open and close applications, alter or corrupt files that have been downloaded to the phone, change file location on the devices, alter permissions, block or change root status (if rooted), deny un-root, disallow applications to be installed, removed or function correctly, hijack the wireless/blue-tooth and mobile data capabilities, eavesdrop on phone conversations and access the devices camera and microphone, communicate with other devices, possibly controlling them to a certain extent..
Similar problems exist with the personal computers. Mobile data usage has increased from 5G per month to well over 50G, reaching as much as 100G in a months time. I was forced to change plans with my internet service provider to accommodate data usage of 600G a month from the 300G plan I was on originally, where I only used 1/3 of that or less per month. Lastly, my identity has been stolen multiple times over the 18 month period I have had this problem. I am concerned the infection resides at the hardware level but I do not know how to confirm if that is possible with Android devices and don't want to purchase anymore new device as I have previously tried with 6 desktops, 4 laptops, 5 smartphones, 5 routers and 4 modems.
I have reached out to the local authorities, computers repair shops and worked with some of the top names in the anti-malware industry, only to be either turned away with disbelief or the lack of capability to do something to resolve the problem. Any help is greatly appreciated. Thank you.
- Samsung Galaxy S8 Plus (currently in service with Verizon)
- Samsung Galaxy S7 Edge (currently in service with Straight Talk, previously Verizon)
- Samsung Galaxy S7 (not in service, original service provider: AT&T)
- iPhone 7s (in service with Straight Talk, previously Verizon)
* If necessary, please inquire about additional computing and networking equipment.