Zeepad 9xn Android 4.4 dual core 1.5GHZ

My tablet, from the bootup screen, will not recognized my voice or password, as it asks me to speak it, but I do, and the device will not respond. I tried pushing the hole in back to reset, but that doesn't help either. How can I reset this tablet, or have I been affected by the ghost virus and didn't root my device and clean it of the virus soon enough? Can anyone help with this issue?

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